Terms & Conditions

Terms & Conditions

The company (T & W Healthcare Products Limited (Reg, No. 10262921) t/a. BACK ON TRACK -UK & Therapy Alternatives) operates a no refund policy, but every purchase is lawfully covered by current Consumer Protection legislation.  However, all Items and equipment come with a thirty day (fourteen day for eBay) exchange policy. Any faulty items failing within this period will be exchanged*, where possible, like for like or for goods deemed to be of equivalent value or a Credit Voucher will be issued or, where applicable, a refund (* proof of purchase required, along with original relevant packaging). The Company cannot be held responsible for any delay, loss, theft, faults or accidental damage (eg. liquid, impact or otherwise), whatsoever, that occur once the goods are dispatched and in transit. The Company accepts no liability for any goods that are not used in accordance with the manufacturers specifications/conditions/recommendations. It is not company policy to issue refunds on any goods that comply with the Sales of Goods Act 1979. Most purchases are protected by current Consumer Protection legislation. All goods purchased from T. & W. Healthcare Products Ltd. are covered by the respective manufacturer's standard warranty against manufacturing defects, from the date of purchase. For any returns/exchanges, the item(s) should be unused and in their original packaging. Where applicable, we will issue a full refund (excluding the original delivery charge) upon receipt and after satisfactory inspection. The item(s), along with the return postage cost, is the responsibility of the customer until it reaches us. All returned items may be subject to a 10% restocking fee, which will be deducted from the refund. Also, we do not refund the original shipping and handling that was paid on the order (delivery costs will only be reimbursed where goods are faulty and a refund is made). The customer's statutory rights are not affected. Goods will be dispatched, within our usual 2 - 3 working day period (unless agreed or advised otherwise), after payment is received and cleared. Please allow up to 28 days for delivery. Standard UK p. & p. refers to Royal Mail 2nd. Class or equivalent or Economy for International deliveries - all postal services will be in accordance with the respective carrier's T & C's. It is possible that, periodically, the manufacturer may make changes to their individual products (design, material, colour, description, etc.) and/or prices, at any time without notice. In such an event, T. & W. Healthcare Products Ltd. reserves the right to supply the nearest equivalent item to that which has been ordered. T. & W. Healthcare Products Ltd. values your privacy, therefore, we will not resell any of your information. We may, though, contact you from time to time regarding special offers, promotions, new product information and services. The Website, eBay, Facebook, Amazon, brochure/leaflet information or other , provided for the convenience of our customers, is as accurate as possible. However, we make no guarantee, either expressed or implied, as to its exactness or availability of any listed products. All specifications and application information are taken from authoritative information. Images used, on the Website, are for illustration purposes only and may not be an exact representation of the respective product.

T. & W. Healthcare Products Ltd. reserves the right to modify these Terms & Conditions at any time. BACK ON TRACK-UK and Therapy Alternatives are the trading names of T. & W. Healthcare Products Limited. Back on Track® and Welltex™ are the trademarks of Back on Track AB, the manufacturing/distribution organization.

We strive to ensure we provide excellent customer service and that shopping with us does not turn into a nightmare. If for any reason you are not happy please contact us, whatever it is, it wasn't on purpose and we can't resolve the problem if we do not know.


Goods will be dispatched, within our usual 2 - 3 working day period (unless agreed or advised otherwise), after payment is received and cleared. Please allow up to 28 days for delivery. Our Free UK p. & p. (free for certain items) refers to Royal Mail 2nd. Class or equivalent (2 - 4 Working days from dispatch) or Economy for International deliveries. First Class is also available (1 - 3 Working days from dispatch) We can only do so much, pack and post items as quickly as we can - the rest is up to Royal Mail/Courier, so please allow plenty of time for delivery, after dispatch especially busy times of year (Although we currently offer free p.& p., on certain products, within the UK, a postage charge (at cost) may be applied, separately, for any International deliveries.)


Should you wish to return or exchange an item for any reason, please contact us direct, beforehand